Refund Policy

At Green Thumbs Gardening, we strive to ensure that you are completely satisfied with your purchases and subscriptions. This Refund Policy outlines our guidelines for returns, refunds, and cancellations.

1. Digital Products and Online Courses

1.1 eBooks, Downloadable Guides, and Garden Plans

Due to the nature of digital products, we generally do not offer refunds on eBooks, downloadable guides, or garden plans once they have been purchased and downloaded. However, we consider the following exceptions:

• If you have not downloaded the digital product, you may request a full refund within 7 days of purchase.
• If you experience technical issues preventing you from accessing your purchased digital product, please contact our customer support team, and we will assist you in resolving the issue or provide a refund if the issue cannot be resolved.

1.2 Online Gardening Courses

For online courses, we offer a 14-day money-back guarantee. If you are not satisfied with the course content, you may request a full refund within 14 days of purchase, provided that you have not completed more than 30% of the course content.

To request a refund for an online course, please email us at [email protected] with your order number and reason for dissatisfaction.

2. Premium Content Subscriptions

2.1 Monthly Subscriptions

Monthly subscriptions can be canceled at any time. When you cancel, you will retain access to premium content until the end of your current billing period. No partial refunds are provided for unused portions of the current billing month.

2.2 Annual Subscriptions

For annual subscriptions, we offer a 30-day money-back guarantee. If you are not satisfied with your subscription, you may request a full refund within 30 days of purchase.

After the initial 30-day period, annual subscriptions may be eligible for a prorated refund of the unused portion, less a 20% administrative fee, at our discretion.

2.3 Cancellation Process

To cancel your subscription:

1. Log in to your Green Thumbs Gardening account
2. Navigate to "My Account" > "Subscriptions"
3. Click on "Cancel Subscription" and follow the prompts

Alternatively, you can email us at [email protected] with your cancellation request.

3. Physical Merchandise

3.1 Return Eligibility

For physical products such as gardening tools, books, planters, and other merchandise, we accept returns under the following conditions:

• The return is initiated within 30 days of receiving the product
• The product is in its original condition, unused, and with all original packaging and tags
• You have a valid proof of purchase

3.2 Non-Returnable Items

The following items cannot be returned:

• Live plants and seeds (unless received damaged or dead on arrival)
• Gift cards
• Sale items marked as "final sale"
• Personalized or custom-made items

3.3 Return Process

To initiate a return:

1. Contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number
2. Package the item securely with all original packaging and include your RMA number
3. Ship the package to the address provided by our customer service team

Please note that you are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective item).

3.4 Refund Processing

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to the original method of payment within 10 business days. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your payment provider's policies.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a replacement or refund at our discretion. For live plants that arrive damaged or dead, please notify us within 24 hours of receipt with photographic evidence.

5. Workshop and Event Registrations

5.1 Cancellation by Customer

For garden workshops, webinars, and in-person events:

• Full refund if canceled 14 or more days before the event
• 50% refund if canceled 7-13 days before the event
• No refund for cancellations less than 7 days before the event

You may transfer your registration to another person at no additional cost by notifying us in advance.

5.2 Cancellation by Green Thumbs Gardening

If we need to cancel an event, you will be offered either a full refund or the option to transfer your registration to a future event.

6. Exceptions and Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside of the terms outlined in this policy, please contact us with your order details and explanation. We will review these requests on a case-by-case basis.

7. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Refund Policy periodically for any changes.